News - Meetings of 7:22 Breakfast Club

September 10 2008

Submitted by Rick Carlson

Executive Announcements

There will be an Executive Meeting 7:00 a.m. on Wednesday, September 17 2008 at Aromas to follow up on the recent strategic planning session held in August.

Social Announcements

Ken Suchan announced that our fall golf tournament will be at the Willows on Wednesday September 24 2008. John Ross will send everyone an email shortly with more details. The cost of the round is $48.00 plus you can pay for a half cart rental if you want one. There will also be a supper following the round. Please wait for the email from John Ross as I wasn't certain if there is an extra cost for that. Tee times will be staggered, starting at 1:00 p.m. It will be a Texas Scramble format. Please bring a prize.

General Announcements

Len Romanski of Foster Shoes mentioned that the week of September 15 is "Footcare Week" at their store. They will have various specialists in to help customers and they will also have a price special on new shoes purchased. Contact Len at the store if you need more information.

Laura Dutka at Paramount Day Spa & Salon indicates that they are sponsoring a luncheon on September 19th to help the Sexual Assault Centre. Call Paramount for more information.

Dwight Buchholz of TD Canada Trust had a printout showing their company's repeat #1 JD Powers rating in customer satisfaction.

Speaker | Quinn Magnuson | 1-800 Got Junk

Quinn joined the club about 2 years ago. He was a teacher for 6 years and also had a career with various CFL teams. Quinn talked about his company's goal to provide service beyond basic "customer satisfaction" levels. In essence, a satisfied customer means they got what they paid for without complaint but it does not mean they were so impressed that they want to come back and refer others to you. "Satisfied" is only in the middle between dissatisfied and "wow".

Quinn acknowledged that many businesses can provide a basic service at a lower cost and have a satisfied customer. However, a higher price for services is required to surpass that level of basic satisfaction. You get what you pay for in terms of service.

Quinn also spoke to the club about employee retention. Increased monetary rewards are always welcome to employees, but they usually find most satisfaction in their work and are inspired to do more when their efforts are acknowledged in unique ways that indicate the employer understands and recognizes them as an individual. Thanks for generating a great discussion, Quinn.

Sergeant at Arms

Don Johnson fined several people.

Hidden Hand

Victor Boryski shook everyone's hand so no fines today.

Pot of Gold Winner

Barry Frank

Other Business

none

Next Meeting

2008-09-24 (7:22 a.m.)


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